Customer Service Section

The Customer Service Section is responsible for maintaining and updating all utility records. Activities include:

Field location of all recorded utilities.
Inspection of connections to, or extensions of, sanitary sewer or water services.
Sewer or water mainline alterations or installations.
Updating utility maps, databases and geographic information system (GIS).

This area is responsible for plan review, inspections and customer contact to explain Utilities Division policies and procedures. Additionally, the area is responsible for the utility permit database, water meter database, Infor Asset Management and software application development to enhance exiting utility databases.

Fats, oils and grease (FOG)

Operators of wastewater treatment and collection systems are all too familiar with the problems caused by the discharge of fats, oils and grease discharges into wastewater systems. Bloomington's City Code, Metropolitan Council Environmental Services Rules and the EPA National Pretreatment Program specifically prohibit discharge of these pollutants in amounts that cause obstruction of the wastewater collection system.

Click the following link to learn more about the proper management and disposal of fats, oils and grease.

Proper handling of fats, oils and grease (FOG)

Related: Utility Billing (Finance Department)

Utility Billing, located within our Finance Department, is responsible for the collection of monies owed the water and sewer utility for goods and services provided. Utility Billing receives its daily assignments and supervision from the Finance Department and is supported in the field by the Public Works Utilities Division.

For more information, contact:

Utilities Division
1700 W. 98th Street
PH: 952-563-4910